Privacy Policy

Data we process

Crownpokies processes account, device, payment-related and support information needed to operate the service for players in Australia. That may include identity documents supplied during verification and technical logs used to secure sessions.

Purpose

Data is used for account access, fraud prevention, payment processing, customer support and legal obligations. We do not ask you to share passwords by email. Marketing messages, where offered, can be managed from account preferences when that control is available.

Retention and requests

Records are kept only as long as needed for service, compliance and dispute handling. Players can ask about stored data through [email protected]. Provide enough detail for the team to locate your account without sending unnecessary copies of identity documents in the first message.